Flexible Cancellation
We are committed to ensuring our customers experience flexibility of travel. All direct bookings benefit from a free cancellation option in case your travel plans need to change.
Free Date Changes
As part of our commitment to customer flexibility, all direct bookings benefit from free date changes in case your travel plans need to change and this is your preferred option instead of a 100% refund. Terms & Conditions:
- In general, for guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honoured.
- For guests with reservations made under this special offer on or after 23 March 2021, for arrival dates through to 31 December 2022, we will allow the reservation to be changed or cancelled at no charge up to 30 days before the scheduled arrival date.
- Please note that changes to the reservation will be subject to availability and any rate differences.
- Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.
Commitment To Cleanliness
As we welcome you back to our villas in Bali, we are committed to providing a safe, clean environment. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and villa operations, we are redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests.
